Effective Date: 01/09/2025

At Ceylon Travel Express (“Company,” “we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, and safeguard your information when you visit our website [www.ceylontravelexpress.com] and use our services.

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1. Information We Collect

We may collect the following information when you interact with our website or services:

• Personal Information: Name, email address, phone number, billing details, passport information (if required for bookings), and travel preferences.
• Non-Personal Information: Browser type, IP address, device information, and usage statistics.
• Cookies & Tracking Data: See the Cookies section below for details.

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2. How We Use Your Information

We use the information collected for purposes such as:

• Processing travel bookings and reservations.
• Communicating with you regarding inquiries, confirmations, or promotions.
• Improving our website, services, and customer experience.
• Fulfilling legal, tax, and regulatory obligations.

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3. How We Share Your Information

We will never sell your personal data. We may share information only with:

• Service Providers: Airlines, hotels, and travel partners needed to process your booking.
• Legal Authorities: If required by law, regulation, or to protect our rights.
• Business Transfers: In case of a merger, acquisition, or restructuring.

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4. Data Retention

We retain your personal data only as long as necessary to provide services or meet legal obligations. Once data is no longer required, it will be securely deleted.

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5. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of your information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@ceylontravelexpress.com.

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6. Security

We implement technical and organizational safeguards to protect your data. However, no method of online transmission or storage is 100% secure.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy or cookies practices.

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Cookies Policy

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8. What Are Cookies?

Cookies are small text files stored on your device when you browse our website. They help us recognize you, improve your experience, and deliver personalized services.

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9. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Performance Cookies: Help us understand how visitors use our site.
• Functionality Cookies: Remember your settings and preferences.
• Advertising/Targeting Cookies: Deliver personalized ads and measure effectiveness.

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10. How We Use Cookies

We use cookies to:

• Ensure proper website functionality.
• Improve site speed, usability, and security.
• Analyze visitor traffic and patterns.
• Provide relevant offers and promotions.

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11. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

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12. Third-Party Cookies

We may allow trusted third parties, such as analytics providers (e.g., Google Analytics) or advertising partners, to set cookies on your device. These providers have their own policies governing how they use data.

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13. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Updates will be posted on this page with a revised Effective Date.

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14. Contact Us

If you have any questions or concerns about our Privacy & Cookies Policy, please contact us at:

📧 Email: info@ceylontravelexpress.com